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Warranty policy

Welcome to Online Tool Box. We are committed to providing our customers with high-quality professional hand tools from major manufacturers such as GSON Europe AB, Mota Herramientas, and other leading European and American manufacturers. This warranty policy outlines the coverage and limitations of our warranty, and is in compliance with the warranty requirements and rules of the United States and the European Union and the UK.


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1. Warranty Coverage

Our warranty covers defects in material and workmanship for all professional hand tools sold on our platform. This includes products from major producers such as GSON Europe AB, Mota Herramientas, and others. The warranty applies to the original purchaser of the product and is not transferable.

3. Warranty Period

The warranty period varies depending on the manufacturer’s policy. For example, some manufacturers offer a lifetime warranty, while others may have different terms. As per EU law, we provide a minimum 2-year guarantee as a protection against faulty goods, or goods that don’t look or work as advertised.

4. Warranty Exclusions

Our warranty does not cover products that have been misused, abused, altered, or subjected to normal wear and tear. This includes, but is not limited to, damage caused by accident, misuse, abuse, neglect, alteration, improper installation, unauthorized adjustments or modifications, natural disasters, or normal wear and tear. Please refer to the specific manufacturer’s warranty policy for detailed exclusions.

5. Warranty Claims

To make a warranty claim, please contact our customer service with proof of purchase and a description of the issue. We may require you to return the defective tool for inspection. Please note that all shipping and transportation costs are excluded from this warranty. If the product is found to be defective and covered by this warranty, we will, at our option, repair or replace the product or refund the purchase price.

6. Limitation of Liability

Our liability under this warranty is limited to the repair or replacement of the defective tool. We shall not be liable for any consequential or incidental damages, loss of property, revenues or profit, cost of removal, installation or re-installation, personal injury or death resulting from a breach of this warranty.

7. Battery Warranty

Our warranty also covers batteries sold with our professional hand tools. The warranty period for batteries is typically shorter than the tool itself and varies depending on the manufacturer’s policy. This warranty covers defects in material and workmanship under normal use. If a battery fails due to a defect, we will replace it free of charge. Please note that this warranty does not cover damage caused by misuse, abuse, or normal wear and tear.

8. Governing Law

This warranty policy shall be governed by and construed in accordance with the laws of the United States and the European Union. Any disputes arising out of or in connection with this warranty policy shall be adjudicated in the United States and the European Union.