Terms and Conditions

Ordering goods

By placing an order via our website, you are legally entering into a contract with Online Tool Box Ltd and therefore accept all our Terms & Conditions stated below. As part of the checkout procedure, you will be given the opportunity to check and verify your details and therefore Online Tool Box Ltd cannot be liable for errors made by the Buyer. We reserve the right to cancel any order at any time in which case all funds paid will be refunded to the original payment card. Please ensure you have all the correct billing and delivery information before processing your order as we are unable to amend or change any details once your order has been placed. All our products are quoted excluding and including VAT at the current rate. It is our intention to keep our website up-to-date and error-free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting the order with the correct details. All our product descriptions and images are given in good faith however due to product enhancement may result in a change and therefore do not form any part of our contract. Images and colors on the website may not be accurate and are provided for guidance only. All GRP meter boxes advertised on the website may arrive with cosmetic imperfections including scuffs and scratches. This is due to the nature of the material used in the manufacturing process and is unavoidable therefore we will not issue replacements or refunds regarding the above. Online Tool Box Ltd aims to provide the best prices possible for the Consumer therefore prices may differ daily. Once an order has been placed, we are unable to price match.

Payment

Payments can be made by any methods advertised on our website. Payments are due before delivery. If payment fails, your order will be canceled. To ensure your credit/debit card is not being used without your consent, we may validate your name, address, and other personal information supplied by you during the order process against appropriate third-party databases. We can offer a 30-day credit account to companies that have a previous order history with Online Tool Box Ltd. During the application process, we will run credit and background checks and contact the trade references provided. Only when this process is completed will an account be activated for use.

Refund Payments

Once a refund has been processed by Online Tool Box Ltd, it is the customer’s responsibility to reconcile this refund with their respective payment provider (e.g., PayPal, credit card company, etc.). Online Tool Box Ltd will provide evidence of the processed refund upon request but holds no liability for how the refund is managed or distributed by the customer’s chosen payment provider. By completing a purchase with Online Tool Box Ltd, the customer acknowledges and agrees to this term. Any disputes or discrepancies related to the refund should be taken up directly with the customer’s payment provider, as Online Tool Box Ltd is not responsible for how refunds are handled once they have been issued on our end.

Delivery

Carriage is paid on deliveries with a net value below €150.00 to the EU, however, there are exclusions to this including heavy or large products that require pallets which will be calculated upon checkout. If the Buyer requires a Next Day service, this will need to be requested at the time of ordering and an additional fee will be applied. Some postal addresses in remote areas of the EU may not be covered by our delivery services, and we may not be able to arrange delivery of items to such addresses. If this becomes apparent after the order has been placed, we will endeavor to contact the Buyer as soon as possible. Any orders to be delivered outside the EU you will be responsible to pay your import duties, taxes and any handling charges. It is your responsibility to find out what these are prior to ordering and your responsibility to pay for them. Online Tool Box Ltd makes every effort to deliver goods within the timeframe specified however we cannot guarantee delivery nor accept liability for deliveries made outside this timescale nor do we accept liability for out-of-pocket expenses or costs incurred due to failed or delayed deliveries. This also applies to orders which are shipped direct from manufacturers. Claims for any damaged, shortage, or partial loss in transit must be notified to Online Tool Box Ltd within 2 working days of receipt. Notification out of this period invalidates the claim and no responsibility will be accepted by Online Tool Box Ltd. The final amount of the fee will vary depending on factors such as the specific product, location, chosen courier service, and weight of the order. If after 3 failed delivery attempts the courier will issue a Return to Sender and the goods will be returned to Online Tool Box Ltd. Once returned the order will be refunded minus the cost of delivery.

Cancellation

You have the right to cancel this contract within 14 days without giving any reason. If your order has not yet been dispatched, Online Tool Box Ltd will issue a full refund, including postage costs. If your order has already been dispatched, then you will need to proceed through the returns process, in which case your carriage fee may not be refunded.

Business Returns Policy

All returns must be authorized by a member of the Online Tool Box Ltd customer service team. Products must be returned within 14 days of purchase, in their original packaging and in a re-sellable condition. Customized or special order products are not eligible for return or exchange. Shipping costs for returned items are the responsibility of the customer. A restocking fee may be applied to all returns.

Pricing and VAT

All prices displayed on our website are quoted in your local currency and are inclusive of Value Added Tax (VAT) at the current rates. We reserve the right to change prices at any time without notice. However, once we have accepted an order, we will not change the price that applies to that order. All prices are transparent and include all taxes and additional charges.

Limitation of Liability

To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our site or any content on it, whether express or implied. We will not be liable for any damages of any kind arising from the use of our website or from any information, content, materials, or products available on or through our website. This clause complies with the unfair contract terms legislation in the EU, UK, and US.

Governing Law

These Terms and Conditions and your use of our website are governed by the laws of the country where our company is based, without regard to its conflict of law principles. The terms are also governed by the laws where you, the user, are based.

Privacy and Data Protection

We are committed to protecting your privacy and ensuring the security of your personal information. We comply with the General Data Protection Regulation (GDPR) for EU and UK users, and with relevant US privacy laws for US users. Please refer to our Privacy Policy for more information.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at info@onlinetoolbox.eu.